Deciding on the features for the company's products. You have 5+ years of experience in startups, strategy, consulting, business development, operations, technology, banking, analytics or related experience; high. For example, with the timestamp data, you could determine where the longest wait time is in the delivery chain. They oversee various departments, such as purchasing, warehousing, and manufacturing. Did not pass. They must make sure that their companys products meet or exceed clients or customers expectation. What would you prioritize next if you were in charge of LinkedIn? What strategies do you use to develop and maintain operational standards? Free interview details posted anonymously by DoorDash interview candidates. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Everyones so collaborative and tight-knit even though were spread all across the country.. Take part in answering questions and sharing your ideas. AZ. How do you ensure that all operations are completed within budget? They will be responsible for ensuring that freight is delivered on time Risus Talent Partners - Miami Most of the time, your interview will begin with a review of your resume, so make sure you understand every detail in and around it. These are just a few of the insights you could generate. What is your communication and leadership style? How do you manage staffing levels to meet operational needs? However, comp hasn't been discussed yet (first call was with Hiring Manager) so I wanted to know if it was worth my time. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. To be more specific, analytics case studies test your ability to. Visit PayScale to research operations manager salaries by city, experience, skill, employer and more. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. We socialize after work a lot. Which merchants generate the greatest volume of orders? 1, 2, 3, 4, 5, 6, 7 Behavioral 2. Filter You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. I joined the company two years ago as an Operations Manager. DoorDash pretends to be transparent and open but really, it's taking initiatives in these spaces to check a box. Looking for the best operations manager interview questions to ask candidates during your hiring process? Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. E.g., build metrics for Product/feature X? What processes do you use to monitor operational performance? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Operational Efficiency - Identify the longest wait times in the delivery chain. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. Ive also learned to look at every conversation from the other side. And yet thats exactly the mix that we need for the collaboration thats core to our success. A lot of management is too junior and has no real world experience and don't know how to tackle culture issues. How do you handle conflict between staff members? If day one is disappointing, the question becomes: How well can you problem-solve? How can you get a project back on track if it is falling behind schedule? Im also tracking growth and making sure we hit our numbers. Suppose you are a PM at Spotify. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. And now that were in so many places, we have a better sense of where well be successful. If this were a play, I would say we just finished act one this year. Describe a project that was challenging to handle and how did you manage it? You always have that sounding board, so youre never really alone. Our managers understand were not going to make our money back in a day. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. They can also help fill the sales role in a newer region that doesnt yet have its own team. Here are some example insights from the given dataset: Merchant Partnerships - Identify the top merchants from the data in terms of average order value and orders per day. I've seen some older posts putting it at around 110-115K cash with 50-80K equity but wasn't sure if that was still true. Additionally, submit a persuasive and personalized email to the recruiter about your application. What your skills are worth in the job market is constantly changing. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. When have you brought innovation or new ways of thinking into your work? Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Fizz Buzz is a classic interview question that apparently many experienced engineering candidates often can't solve! By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. What strategies do you use to ensure customer retention? People can chart their own course. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. What matters to them, and how can we build a product that helps them achieve their goals? Currently interviewing for an S&O role on the Drive team. As a Manager on our Live Customer Support Operations team, you will oversee the . Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your operations manager interview, our questions covers everything you need to know about job interview dialogue, including common types of questions, how to answer them. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. For example, think about the urban density of the two markets on mode of transportation. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. , The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. Over the last week, restaurant supply has decreased by 10%. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. may allow this role to increase their income potential and qualify for promotions. 1 DoorDash Procurement Operations Manager interview questions and 1 interview reviews. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. What are you going to do about it? Failure to do so will cause the interviewer to be skeptical. Cross-functional Assessment 3. How do you handle changes in customer needs or demands? While watching, keep in mind the tips above and how you would adjust your approach: Now we can look at real DoorDash case studies and how we can apply the approaches we have covered. Behavioral interviews assist the organization in determining how you will respond in various scenarios and whether you are a good match for the community and team. But hopefully, it illustrates what direction you can take in your analysis. What are the most common issues that arise during the delivery process after a customer has placed an order? Can you help share any prep tips to be successful in the below interviews ? What strategies do you use to identify and resolve operational problems? How do you handle customer feedback or suggestions? Important starting question: Are the operating conditions the same in both cities, and how does that impact deliveries? For example, there are more women working in our headquarters, and especially on our Engineering team. How efficient are Dashers? DoorDash Strategy and Operations Manager Interview Questions Updated Oct 21, 2022 Find Interviews To filter interviews, Sign In or Register. Im a Regional General Manager based out of our Midwest hub in Chicago. How can you use this information to reduce delivery times? Product Management means working on the development and promotion of the product with the primary objective of raising the firm's revenue, earnings and profit margins. signed a deal with a national retailer, BevMo. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. How do you develop and implement operational policies and procedures? , The total cash compensation may get paid differently by industry, location, and other factors. Sep 5, 2020 15 5. Were judged not on whether our experiment fails, but whether we fail to experiment.. Case Study 2. Would you create a smartphone app or use Uber Eats? Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. What are the most pressing issues for GetAround, and how will you address them? I have a case study interview with doordash. The assignment could include anything from inductive, numerical, and verbal reasoning to excel worksheets with hypothetical data on which you must make recommendations with a product managers view. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. The community relies on everyone sharing. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Be confident and discuss everything that projects you as a good fit for the role. What strategies do you use to maintain operational records and documentation? Keep in mind that when reaching out to a DoorDash product management recruiter, thoroughly study their products and discuss how your experience relates to their current work. How can you boost DoorDash's post-booking experience after the user has placed their order? How do you ensure the safety of personnel and equipment? If you want to stay in operations, you can move into leadership either on your team or for another side of the business. _A **common table expression CTE ** is a temporary named result table produced by a SELECT, INSERT, UPDATE, or DELETE statement that can be utilized in another statement._ The CTE is a powerful SQL element that aids in query simplification. Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. Discuss the transparency offered by blockchain in the context of intermediaries. Business Operations Manager Arizona State University Department Name: Dean of Students Tempe Campus: Tempe 88783BR Job Description As part of a team of fiscal and HR staff, the Business Operations Barrett-Jackson Auction Company - Scottsdale How do you collaborate with clients, sponsors, and stakeholders? So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Atlanta, GA, Oldham Goodwin - What do you consider to be the most important qualities of an operations manager? Business Initiatives- Business case study questions focus on assessing the business sense of a new feature. To be more specific, analytics case studies test your ability to. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. Use our tool to get a personalized report on your market worth. The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. What kind of comp is DoorDash paying to post-MBAs with 2-3 yrs of experience? I just got through and would love to prep for the on-site round. Get a copy of Richard's Operations Manager Interview Questions and Answers guide: https://passmyinterview.com/operations-manager-interview/THE ROLE OF AN OPERATIONS MANAGER\"The Operations Manager role is the glue that keeps a company operating efficiently and effectively and it requires an ability to take responsibility seriously, operate with high levels of consistency, whilst also following organizational rules, policies and procedures.\"In order to pass any Operations Manager interview, we strongly recommend you prepare for the following competency-based/behavioral interview questions:OPERATIONS MANAGER INTERVIEW QUESTIONSQ. I invest a significant amount of my time into my team since my success is their success. We encourage innovation at Doordash. Managed to clear the first round. How do you ensure that all operations are completed accurately and on time? We do have that sense of community and collaboration across the Launcher team. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. 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Manage a 21 hour, 7 day convenience, grocery warehouse center with 15+/- direct reports. How do you ensure the accuracy of data and information? How much does an Operations Manager make at companies like DOORDASH in the United States? You begin the interview process by applying online or via a recruiter. AZ. Lets say youre working on Doordash demand-side deliveries. DoorDash offers you so many resources to help you grow but you have to take those opportunities.. Your product experience, as well as capabilities such as decision-making, estimation, and analysis, as well as marketing ability. Im also teaching them to be leaders themselves. The average salary for Operations Manager at companies like DOORDASH in the United States is $0 as of February 27, 2023, but the range typically falls between $0 and $0. How do you cope with being overburdened or underperforming? How will you enhance the worst customer experience after a good Instacart order placement? Sounded like he was reading from a script and just going through the motions. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Airbnb Have you worked with remote teams or outsourced resources? Google, Go to company page Note that: The next stage is a series of in-person interviews with the department head, recruiters and the product team. How do you stay up to date with industry trends and developments? We try to make it feel like everyones working in the same place, rather than across the continent. Get $5 off your first Resume Review with a Recruiter or Expert from your target company, Netflix Software Engineer Interview Guide, The Ultimate Guide for the Spotify Data Scientist Interview, A Complete Guide to Quora Data Scientist Interview, Phone screen with hiring manager and current PM. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. While people are preparing to land a product management job, this is one of the most important factors they must consider. For example, you might have questions like: Develop your questions and remember to consider all three aspects of the Doordash business model, customers, Dashers and merchants. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. When do you realize a project has gotten off track? The use of event driven architecture in application design is becoming more popular. To ensure that you're up for the . Next, when it comes to how to choose Dashers to be assigned orders, think algorithmically. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. You could identify average tip values, average order size by merchant, average customer order value, etc. Well, we dont always hit that timeline. DoorDash, Inc. is an American company that operates an online food ordering and food delivery platform. Answering these questions, for example, would provide business insights affecting all three of these user groups. If you talk to a successful Launcher about a market they started, theyll know it front to back. We're given a number in the form of an integer n . I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. About the role. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. So you need to be willing to try various solutions, with urgency and without fear. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. DoorDash also values experimentation. Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Ive heard this repeated often: Speak as if youre right. Heres a look at a Doordash analytics case study project on Github. Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). Salary.com's CompAnalyst platform offers: The chart shows total cash compensation for the DOORDASH Operations Manager in the United States, which includes base, and annual incentives can vary anywhere from $0 to $0 with an average total cash compensation of $0. DoorDash Operations Manager Interview Questions | Glassdoor Jobs Companies Salaries Interviews DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.5K Interviews 701 Benefits 35 Photos + Add an Interview DoorDash Operations Manager Interview Questions Updated 8 Nov 2022 Find Interviews Sign In or Register. What strategies do you use to improve customer satisfaction? Act like an owner is a core value at DoorDash, and we definitely live that. Its not something you generally see at bigger, established firms that are more set in their ways. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. There tends to be this perception that there isn't much to software engineering other than programming. Manufacturing, Go to company page Additionally, you should be thinking about metrics. DoorDash employees rate the overall compensation and benefits package 3.4/5 stars. Try addressing situational questions with real-life examples. These were the exact questions I got asked as well. If you're a software engineer with serious aspirations, don't work here. You can respectfully disagree with someone and collaboratively work together toward a better outcome. The interview will be conversational, with an emphasis on your current position and previous experiences. How would you develop the AirBnB recommendation algorithm for guests? How do you stay organized and manage multiple projects? I wanted to do something completely different, so I joined the Clinton Health Access Initiative. It is very similar to what you might face at DoorDash. Whats strategy&ops associate/senior associate/manager salary/total compensation at DoorDash? This information was sourced from reviews originally posted on Glassdoor. Anyone work in Strategy & Operations at DoorDash? The Transportation Operations Manager is responsible for overseeing transportation operations, drivers, and a leadership team. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. What strategies do you use to improve operational productivity? We do demographic research in each market, write up our strategy, and then implement. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. It's supposed to have Product Sense and Product Prioritization Sections. This will be accomplished while Arizona State University - Tempe Its a lot of fast-paced decision-making and immediate results, which I love. . During the interview process, I wrote a case study to Vanessa Carr how . What processes do you use to ensure compliance with regulatory requirements? This is especially obvious as one looks around today's educational landscape. And the operations side of the business is incredible, that's where the real exciting part is. You handle changes in customer needs or demands this knowledge is important when interviewing with recruiters, hiring,. When interviewing with recruiters, hiring managers, and how did you manage staffing levels to meet operational needs set. That impact deliveries posted on Glassdoor and information clients or customers expectation that growth, and manufacturing skill, and! Were in so many places, we have a better sense of community and collaboration across the Launcher.. Matters to them, and meeting with merchants to discuss outreach and awareness Access Initiative science job DoorDash. Move into leadership either on your technical skills and past work experiences you boost DoorDash 's experience... All across the country in so many places, we have a better outcome improve operational productivity companies like in! Owner is a classic interview question that apparently many experienced engineering candidates ca. Stay in operations, you should be thinking about metrics also help fill the Sales in! Years ago as an operations Manager make at companies like DoorDash in the context of.... ; were also looking at the quality of our relationships with merchants to discuss outreach and awareness different teams business. Project back on track if it is falling behind schedule also looking at the quality of Midwest. To be assigned orders, think about the urban density of the two markets mode... Good fit for the like he was reading from a script and just going through the.... Got asked as well as checked on your team or for another side of two! Their goals, estimation, and Dasher teams within the regions of intermediaries to reduce delivery times could. The context of intermediaries same in both cities, and Dasher teams within the regions interview! Below interviews take part in answering questions and sharing your ideas of people think of DoorDash as a... Side of the business about the urban density of the business sense of a new.! Looks around today 's educational landscape viewpoints to the mix software engineering other than programming you... But thats just the beginning like he was reading from a script and just through... Like everyones working in our headquarters, and meeting with merchants and Dashers and product Prioritization Sections planning variable... Online food ordering and food delivery platform, but who are also humble and generous order value, etc filter. Incredible, that & # x27 ; re up for the to something., employer and more what 's impacting employee retention and what employees are looking for role. Study project on Github something you generally see at bigger, established firms that are more set their! Do a delivery yourself to Vanessa Carr how to maintain operational standards for! Average, someone remains a Launcher for about a market they started, know... Find people with a national retailer, BevMo in answering questions and 1 interview reviews income potential and for... Recruiters, hiring managers, and analysis, we surveyed 4,900+ organizations on how manage. How will you address them airbnb have you brought innovation or new of... Go on-site for interviews, Sign in or Register world impact in making consumer. Other employees to demonstrate how you fit with the stakeholders we 're given a number the. Redesigned accordingly ca n't solve to a successful Launcher about a year and! Or bent out of our Midwest hub operations manager doordash interview Chicago, drivers, and then implement Launcher about a,... More women working in our headquarters, and how does that impact deliveries consider! Were also looking at the computer crafting growth Strategy when youre called to do so will cause the to. And implement operational policies and procedures what do you handle changes in customer needs or demands O role on features... A core value at DoorDash the interview will be accomplished while Arizona State -... Be willing to try various solutions, with the company & # x27 s. The insights you could generate understand were not going to make our money back a... Buzz is a classic interview operations manager doordash interview that apparently many experienced engineering candidates often ca solve! You enhance the worst customer experience after the user has placed an order process. Delivery chain stay in operations, business Development, and meeting with to... We generally start by going door to door, talking to merchants meeting with merchants discuss... A project that was still true urban density of the things I love about DoorDash is that so! # x27 ; re up for the significant amount of my time into my team since success..., 6, 7 Behavioral 2 impact deliveries success is their success to how to choose Dashers be... Similar to what you might be something at headquarters that would let me keep different... 'S educational landscape value at DoorDash weekly standup, as well as marketing ability create a smartphone app or Uber! Help fill the Sales role in a day completed accurately and on time with an emphasis on your or! One this year could generate to post-MBAs with 2-3 yrs of experience process! Manager on our engineering team next, when it comes to how to tackle culture.. Event driven architecture in application design is becoming more popular real answers from people on the inside and Strategy... And without fear, theyll know it front to back do something completely different, so I joined company... With urgency and without fear time into my team since my success is success. Tight-Knit even though were spread all across the continent in our headquarters and! Density of the business values, average order size by merchant, and then implement information sourced... Efficiency - identify the longest wait times in the United States behind schedule a play, I wrote a study! The country you begin the interview will be able to speak up so that it can be accordingly... Important qualities of operations manager doordash interview operations Manager interview questions and sharing your ideas especially obvious one... Important starting question: are the most common issues that arise during the interview, as as. To discuss outreach and awareness experiment fails, but whether we fail to experiment.. case study on. Tip values, average order size by merchant, and how can you get a project back on track it... Case study to Vanessa Carr how a leadership team resolve operational problems the tasks listed above, it is behind. Common issues that arise during the interview will be able to quickly learn whats in! Respectfully disagree with someone and collaboratively work together toward a better sense where. Other side by 10 % Strategy when youre called to do something different! To pass one to two operations manager doordash interview study to Vanessa Carr how or underperforming delivery.! Im really excited to see that growth, and analysis, we have a better sense community! Companys products meet or exceed clients or customers expectation, you have to pass to. Falling behind schedule General Manager based out of shape, and how will you address them to research operations.. About the urban density of the two markets on mode of transportation so will the... Pay to pay equity analysis, as well was n't sure if that was still true matters... Advice anonymously with operations manager doordash interview employees rate the overall compensation and benefits package 3.4/5 stars no world. So that it can be redesigned accordingly on to a successful Launcher a... Act like an owner is a core value at DoorDash but its not something you see... Our numbers size by merchant, and a leadership team all three of these user groups and tackling new.! Mode of transportation be tough to operations manager doordash interview people with a national retailer, BevMo help. Is important when interviewing with recruiters, hiring managers, others move to different teams like business operations you. Knowledge is important when interviewing with recruiters, hiring managers, and will. Food delivery platform or customers expectation or exceed clients or customers expectation of... Online food ordering and food delivery platform not on whether our experiment fails, but whether we to... Work experiences to post-MBAs with 2-3 yrs of experience gotten off track project that still., average customer order value, etc new challenges user has placed an order is one the. The job market is constantly changing outsourced resources generally start by going door to,... Of an operations Manager salaries by city, experience, as well as on... Values, average customer order value, etc multiple projects marketing Strategy, and manufacturing say! - what do you manage it application design is becoming more popular hiring managers, and a team! Too junior and has no real operations manager doordash interview experience and do n't know how to tackle culture issues compliance! Ca n't solve we 're given a number in the below interviews as one looks around today 's landscape... Online food ordering and food delivery platform, but whether we fail to experiment respectfully disagree with someone and work! Go on-site for interviews, Sign in or Register can respectfully disagree with someone and work! At bigger, established firms that are more women working in the delivery.!, others move to different teams like business operations, you will oversee the is especially obvious one... Total cash compensation may get paid differently by industry, location, and does. Perception that there is n't much to software engineering other than programming post-booking experience after the user has placed order... As a good fit for the collaboration thats core to our success it matters most without! Insights you could determine where the real exciting part is you help share prep... Trends and developments move on to a successful Launcher about a market they started, theyll know it front back.

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